What is your return policy on items purchased directly from your website?
If you're not completely satisfied with your purchase, please return it. We only ask for two things in order to issue a full refund of the purchase price:
- It must be returned within 30 days of purchase.
- The product must be unused and have no signs of damage.
Who pays the shipping when I return something?
Return shipping is free and paid for by Classic Accessories.
What if I want to just exchange something?
We want you to have your replacement item as soon as possible so we ask that you place another order for the correct item. In the meantime, we can assist you with returning the wrong item so we may issue you a refund.
Who do I contact to make a return?
Please contact our Customer Support team either by phone at 1.800.854.2315 or by email at firstname.lastname@example.org. The team is available between 8:00 AM to 4:00 PM PST, Monday - Friday. Any team member will gladly email you a return label with pre-paid postage.
What happens after I send the product back?
The package is received and inspected by our Receiving Department, usually with 72 hours of receipt. The return will be processed and a refund issued to your credit card within seven business days. Please note that it may take a few days for your credit card company to post the credit to your account.
What if I didn't purchase product from your website and want to return it?
Unfortunately, we are unable to process returns for items not purchased directly from us. You will need to contact the company you purchased it from and find out what their policy is regarding returns as it may be different than ours.