Help Center


How do I file a warranty claim?
The easiest and quickest way to file a warranty claim is on our website via our easy step-by-step electronic warranty claim form:  Select the "Submit a Claim" option to complete our electronic form. Please...
What do I need to file a warranty claim?
To file a warranty claim, we require a completed claim form and the part number and production code for your product. A photo of your product is optional but is encouraged.   Please see the image below for instrutions on locating your part...
Can I email my warranty claim?
Yes, please visit our website: and print the "Printable Claim Form". Please complete the form and send it to [email protected]
I don't have a printer, can you mail me the Printable Claim Form?
Yes. Please contact our customer service department at [email protected] or call us at 1(800)854-2315- US Toll Free or 253-395-3900 if you are outside of the US. Please select option 1, option 1, option 2 and then option 3. Our contact...
What is covered under warranty?
Our warranty covers product failures due to workmanship or materials only. This includes, but is not limited to, tears at the seam, detached or broken straps, broken buckles and zipper failures. Our warranty does not cover ordinary wear and tear fabric...
I received my replacement, do I need to mail my cover back?
No, you do not need to mail your cover back. You are welcome to dispose of it.
I need to file a warranty claim, do I need to mail my product back first?
No, you do not need to mail your cover back. However, we ask that you do not dispose of your product until you receive a replacement.
What if I don't have my proof of purchase?
Generally, we do not require a copy of your proof of purchase with your warranty submission.  However, we may, at our discretion request a copy.  If you are asked to provide a copy and you cannot, please let the representative know. 
Does my warranty start over when I receive a replacement?
No, your product warranty does not start over when you receive a replacement. The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-...
Does my replacement come with a warranty?
The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-year warranty. We replaced the product under warranty in July 2019. Your replacement...
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How do I sign up?
Simply head to our homepage and click on ‘Create An Account’ at the top right corner of the page. If you already have an account with us, you are all set and do not have to do anything else, but it is important to remember to sign into your account ...
Can I earn points if I’m not logged into my account?
You cannot earn points if you are not logged into your account.
How do I earn points?
Earning points is easy! For example, you can earn points by creating an account, making purchases online, following us on Instagram, leaving reviews, and more.
Where can I view my points?
You can view your points when you sign into your account, and click on 'My Rewards' on the left side of your screen.
Can I receive points from past purchases?
You cannot receive points from past purchases, however, you automatically get points for signing up!
How do I redeem points?
When you’re in the Rewards section of your account dashboard, click the Redeem button to copy and paste a special code at checkout.
When can I redeem my points?
You can choose to redeem points for $10, $15, $20 or $25 off anytime, as long as you have enough points in your balance.
What's the VIP program about?
VIP’s earn even more. The more spending milestones you reach, the more points you’ll get. For example, once you spend $400 dollars on our site, you’ll reach Silver VIP status and automatically earn 150 points and other perks.
Do points expire?
Points only expire if your account has been inactive for two years.
Does my VIP status expire?
Your VIP status does not expire.
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Refer A Friend
How does the referral program work?
Once you are logged into your customer account, when you fill out the Refer A Friend form, your friends will receive an email with a link to our website. When they follow the link, they will get a $15 discount and if they add a certain amount to their...
Why do I have to log into my account first?
If you are not logged into your account, you won’t be able to earn your points.
How much does my friend have to add to their cart for me to get 150 points?
Your friend needs to add $90 or more to their cart for you to get 150 points.
How does the link work?
The link will take your friend to our website and they will see a pop-up window that shows them the discount code. Your friend must always start shopping from that link.
How many times can I refer a friend?
You can refer as many friends as you wish. However, each friend can only get one coupon.
What do I get for referring a friend?
If they add over $90 to their cart, you’ll get 150 points which will show up in your rewards dashboard.
Do points expire?
Points only expire if your account has been inactive for two years.
How do I redeem my points?
It’s easy! When you visit your Rewards page, click ‘Redeem’ and you’ll get a code that you can copy and paste at checkout.
If I click on a coupon code, how much time do I have to use it?
Your code will be ready to use anytime, even if you have to step away from your computer. The code will stay active in your Rewards History.
What if I lose my code?
You can always find your code in your Rewards History on the Rewards page.
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Order Processing
What is the latest I can place an order to have it ship out the same day?
Orders placed on Classic Accessories, Duck Covers, or Cover Bonanza are processed by our system the following business day. Orders are typically shipped within a two-day window. 
Do you ship outside of the United States?
Yes, only to Canada.
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Product Registration
How do I register my product for warranty?
We have updated our warranty procedures and are no longer accepting or requiring Product Registrations to activate or start your warranty. We assure you, you still have a warranty on your product. Please keep your proof of purchase handy. If you should...
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Do you make custom covers?
We do not make custom covers. As of November 15th, 2021, our custom program has officially closed, but we will still honor all warranties.
I have a custom cover, what about my warranty?
We will continue to honor all warranties for orders placed before November 15th, 2021.
How long is my warranty?
Your warranty is one year. Please note: Due to fabric type and/or properties and product features changing over time, Classic Accessories/Duck Covers does not guarantee that warranty replacements will match the fabric type/properties, color, style or...
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How do I clean my covers?
The best way to clean our covers is with a soft scrub brush and warm water.  We do not recommend washing our covers in a washing machine as the machine agitation may cause the cover or seams to rip and/or tear.  Air dry only. We do not recommend...
What are the differences in water repellency, water resistance and waterproof?
Water repellent fabric sheds water but is permeable to air. The fabric is tightly woven and/or has a finish applied that causes the water to bead up and run off. Water resistant fabric is constructed to hinder the absorption and/or penetration of water...
How do I return an item that just doesn’t fit?
Contact the website or the store you where you bought the product to find out what their return policy is and follow their instructions for returns.
What color do your covers come in?
Each cover collection has its own color. Please visit our product pages for the colors of each item.
Do I need to measure the item that I am covering or can I just use the manufacturer specs?
We recommend taking the measurements yourself as manufacturer’s measurements are not taken in the same way we measure for our covers.
Where can I buy your cover in a store?
We do not have a list of specific places that you can purchase our product as we have thousands of retailers and distributors of our product.
What kind of fabric is my cover made of?
Our products are made of various fabric materials. Please visit our product pages for more general information. If you need more detailed information, please contact our customer service department at (800)854-2315.
What are your hours of operation?
Monday through Friday from 7:30AM-4:00PM PST.
Do you ship outside of the United States?
Yes, only to Canada.
What is your contact information?
Our office is located 26600 72nd Ave S, Suite 101 Kent, WA 98032 and our phone number is 253-395-3900. You can call toll free at 800-854-2315. If you prefer to email, you can reach us at [email protected]
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Where can I find my tag code or part number for my patio furniture cover?
On the tag sewn along a hem or a seam inside the cover.
The covers you have for my items do not fit. Do you make custom covers?
Yes, we certainly do. We specialize in making custom covers in various sizes and shapes to protect items such as outdoor furniture, fire pits, kitchen islands, BBQ built-ins, factory machinery, small equipment and more. To get started, visit our website...
What color is the Ravenna collection?
The color of our Ravenna collection is "Dark Taupe". It is a a dark gray with brown undertones. Due to differences in lightings and different devices being used, the color in the image may vary slightly for the actual color of the product.
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Are the RV covers waterproof?
Our RV covers are not waterproof. They are water resistant and water repellant.
Where can I find my part number or production code for my RV cover?
The part number and production code are printed on tags that are sewn in two places. The first is inside the storage bag that your cover came in.The second is on the center of the front bumper hemline. Both tags contain the same information. You only...
I need a cover for my RV. How do I know what size I need?
To determine which size cover you need, you will need the following measurements:Length- From bumper to bumper not including the hitch, tongue, spare tire or ladderHeight- From the ground to the roofline, do not include any AC units, antenna's, etc. ...
Do you make a cover that will work for my toy hauler?
Our 5th Wheel and Travel Trailer covers will work for toy haulers. They both have a panel that can be unzipped and rolled up in the back.
I just repainted my RV. Can I use your covers?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle.
How soon can I cover my new RV?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle.
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