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How do I file a warranty claim?
To file a warranty claim, please visit our website: https://classicaccessories.com/warranty/Select the "Submit a Claim" option to complete our electronic form. Please be prepared to attach a copy of your proof of purchase and have your product available...
What is my warranty period?
The warranty period varies by product. To determine your warranty period, please refer to the warranty card that came with your purchase. If you have misplaced your warranty card, you can find the warranty period under the "Details" section on the product...
I received my replacement, do I need to mail my cover back?
No, you do not need to mail your cover back. You are welcome to dispose of it.
I need to file a warranty claim, do I need to mail my product back first?
No, you do not need to mail your cover back. However, we ask that you do not dispose of your product until you receive a replacement.
Can I email my warranty claim?
Yes, please visit our website: https://classicaccessories.com/warranty/ and print the "Printable Claim Form". Please complete the form and send it with a copy of your proof of purchase to warranty@classicaccessories.com.
I don't have a printer, can you mail me the Printable Claim Form?
Yes. Please contact our customer service department at warranty@classicaccessories.com or call us at 1(800)854-2315- US Toll Free or 253-395-3900 if you are outside of the US. Please select option 1 then, select option 1 again. Our contact center is...
What if I don't have my proof of purchase?
If you cannot provide your proof of purchase, please contact our customer service department. You can email us at warranty@classicaccessories.com or you can call us at 1(800)854-2315.
What do I need to file a warranty claim?
To file a warranty claim, we require a copy of your proof of purchase, the part number and production code for your product. A photo of your product is optional but is encouraged. Please see the image below for instrutions on locating your part number...
What is accepted as a proof of purchase?
The following documents are accepted as a proof of purchase: Paper Receipt Packing Slip Order Invoice Amazon Invoice Order photo/screenshot Bank Statement Transaction Order Confirmation Email
Does my warranty start over when I receive a replacement?
No, your product warranty does not start over when you receive a replacement. The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-...
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How do I sign up?
Simply head to our homepage and click on ‘Create An Account’ at the top right corner of the page. If you already have an account with us, you are all set and do not have to do anything else, but it is important to remember to sign into your account ...
How do I earn points?
Earning points is easy! For example, you can earn points by creating an account, making purchases online, leaving reviews, and more. You’ll always know how many points you have in your account dashboard.
How do I redeem points?
When you’re in the Rewards section of your account dashboard, click the Redeem button to copy and paste a special code at checkout.
When can I redeem my points?
You can choose to redeem points for $10, $15, $20 or $25 off anytime, as long as you have enough points in your balance.
What's the VIP program about?
VIP’s earn even more. The more spending milestones you reach, the more points you’ll get. For example, once you spend $400 dollars on our site, you’ll reach Silver VIP status and automatically earn 150 points and other perks.
Do points expire?
Points only expire if your account has been inactive for two years.
Does my VIP status expire?
Your VIP status does not expire.
If I click on a coupon code, how much time do I have to use it?
Your code will be ready to use anytime, even if you have to step away from your computer. The code will stay active in your Rewards History.
Can points be used with sales and other promotions?
Yes, you can use your points on sale items, and on most promotions.
What about refunds?
If you choose to return a product, the points you earned for that product will be deducted from your point balance.
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Order Processing
What is the latest I can place an order to have it ship out the same day?
Orders placed on Classic Accessories, Duck Covers, or Cover Bonanza are processed by our system the following business day. Orders are typically shipped within a two-day window. 
Do you ship outside of the United States?
Yes, only to Canada currently.
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Product Registration
How do I register my product for warranty?
We have updated our warranty procedures and are no longer accepting or requiring Product Registrations to activate or start your warranty. We assure you, you still have a warranty on your product. Please keep your proof of purchase handy. If you should...
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Do you have a minimum quantity on custom cover orders?
We do not have a minimum. Only need 1 cover? We can do that. Need to order 120 covers, we can do that too.
What kind of fabric will my cover be made of?
We offer multiple fabric options. When you request for a custom quote, we will send our current options to you. If you need more details, please email custom@classicaccessories.com.
Are your covers waterproof?
Our custom covers covers are not waterproof since we do not tape the seams, they are water resistant and water repellant.
Can I keep my cushions on my furniture?
We recommend removing your cushions while using our covers as well as following your furniture manufacturer’s care instructions.  For those customers who choose to protect their furniture with the cushions on, it is important to note that our covers...
Where are the covers made?
Depending on the cover and quantity we make them in one of two locations: California or Mexico.
How do I clean my covers?
The best way to clean our covers is with a soft scrub brush and warm water.  We do not recommend washing our covers in a washing machine as the machine agitation may cause the cover or seams to rip and/or tear.  Air dry only. We do not recommend...
How long does it take to receive my order?
Generally manufacturing generally takes 4-6 weeks, plus standard UPS ground shipping.
Do you ship outside of the United States?
Yes, only to Canada currently.
What if my order is lost by your shipping carrier?
If our shipping carrier loses your order, we will open an investigation on that package. If the package is not located, we will remake your cover with priority.
Where are you located?
Office: 26600 72nd Ave S, Suite 101 Kent, WA 98032 Local Phone: 253-395-3900 Toll Free: 1-800-854-2315 Email:custom@classicaccessories.com
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How do I clean my covers?
The best way to clean our covers is with a soft scrub brush and warm water.  We do not recommend washing our covers in a washing machine as the machine agitation may cause the cover or seams to rip and/or tear.  Air dry only. We do not recommend...
Do you ship outside of the United States?
Yes, only to Canada currently.
What are the differences in water repellency, water resistance and waterproof?
Water repellent fabric sheds water but is permeable to air. The fabric is tightly woven and/or has a finish applied that causes the water to bead up and run off. Water resistant fabric is constructed to hinder the absorption and/or penetration of water...
How do I return an item that just doesn’t fit?
Contact the website or the store you where you bought the product to find out what their return policy is and follow their instructions for returns.
What color do your covers come in?
Each cover collection has its own color. Please visit our product pages for the colors of each item.
Do I need to measure the item that I am covering or can I just use the manufacturer specs?
We recommend taking the measurements yourself as manufacturer’s measurements are not taken in the same way we measure for our covers.
Where can I buy your cover in a store?
We do not have a list of specific places that you can purchase our product as we have thousands of retailers and distributors of our product.
What kind of fabric is my cover made of?
Our products are made of various fabric materials. Please visit our product pages for more general information. If you need more detailed information, please contact our customer service department at (800)854-2315.
What are your hours of operation?
Monday through Friday from 7:30AM-4:00PM PST.
What is your contact information?
Our Mailing address is: 26600 72nd Av SSuite 101Kent, WA 98032 Phone number: 253-395-3900 Toll free number: 800-854-2315 Fax: 253-395-3991 Email: Customerservice@classicaccessories.com
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Where can I find my tag code or part number for my patio furniture cover?
On the tag sewn along a hem or a seam inside the cover.
The covers you have for my items do not fit. Do you make custom covers?
Yes, we certainly do. We specialize in making custom covers in various sizes and shapes to protect items such as outdoor furniture, fire pits, kitchen islands, BBQ built-ins, factory machinery, small equipment and more. To get started, visit our website...
What color is the Ravenna collection?
The color of our Ravenna collection is "Dark Taupe". It is a a dark gray with brown undertones. Due to differences in lightings and different devices being used, the color in the image may vary slightly for the actual color of the product.
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Are the RV covers waterproof?
Our RV covers are not waterproof. They are water resistant and water repellant.
Where can I find my part number or production code for my RV cover?
The part number and production code are printed on tags that are sewn in two places. The first is inside the storage bag that your cover came in.The second is on the center of the front bumper hemline. Both tags contain the same information. You only...
I need a cover for my RV. How do I know what size I need?
To determine which size cover you need, you will need the following measurements:Length- From bumper to bumper not including the hitch, tongue, spare tire or ladderHeight- From the ground to the roofline, do not include any AC units, antenna's, etc. ...
Do you make a cover that will work for my toy hauler?
Our 5th Wheel and Travel Trailer covers will work for toy haulers. They both have a panel that can be unzipped and rolled up in the back.
I just repainted my RV. Can I use your covers?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle.
How soon can I cover my new RV?
We recommend waiting a minimum of four weeks before covering a new or freshly re-painted vehicle.
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Where can I find my tag code or part number on my pontoon boat or float tube?
For pontoon boats, the tags are sewn inside one of the storage bag pockets. For float tubes, the tags may be sewn inside one of the storage bag pockets or behind the seat/inside the seat pocket depending on your float tube model.
Where can I find the Hull Identification number (HIN)?
The HIN is printed in 3 places. You can find it stamped into the frame in the back of the boat, or on either pontoon.
What if I have an older pontoon boat that does not have a hull identification number?
If your boat does not have a Hull ID number you can register your boat as a “backyard boat builder”. Depending on the state, you will receive a HIN or a registration number.
How do I inflate the bladder on my pontoon boat?
In order to inflate your bladders, you want to make sure that your valve is in the closed position. We recommend using a hand or foot pump, or a dual action air pump in order to inflate them properly.
Do the pontoon boats or float tubes come with a pump?
Our pontoon boats and float tubes do not come packaged with a pump, but we do have one available for purchase: https://classicaccessories.com/inflatable-watercraft-hand-pump
Does the Cumberland Float Tube seat sit high so you are out of the water or does it sit down in the water?
The Cumberland has an extra high seat to help keep you drier, but it also depends on how much weight is on the boat. The maximum weight it can hold is 350 lbs. including gear and rider. The less weight you have means the higher you float; more weight...
Where can I buy spare or replacement parts?
You can find our replacement parts here: https://classicaccessories.com/parts
Does the seat swivel on the Colorado XT?
No, the seat does not swivel.
Can I store my pontoon boat in the water?
No, We do not recommend storing your boat in the water.
Can I upgrade in skin and bladder size?
Yes, as long as it is within one foot of the original size. For example you can have a 8ft frame and go up to 9ft bladders and skins.
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